Two conversations from this week collided in my brain and got me thinking about our expectations and experiences. In one conversation, a friend was discussing her daughter’s need to make a decision between two amazing colleges, which are both very similar but have unique characteristics that distinguish them from each other. In another conversation, this time with Jon Last, head of Sports & Leisure Research Group, focusing on the experience of purchasing a ticket and how that in turn impacts consumer’s perceptions of the venue itself. Here’s the link to the newsletter that prompted our chat: http://www.sportsandleisureresearch.com/newsletters/2015/may/
So how did they come together in my head? It got me thinking about how our initial impressions, our beliefs and how our expectations play such a large role in our decision-making. So what makes one college or product or project so much more attractive to us? Was is that intangible? Or Intangibles? As a Thriver it might well be helpful for us to think about what these factors are so that we can more quickly and honestly make an assessment which will ultimately turn out well for all concerned. We can argue that factors such as cost or location are important to us when making those decisions, but is that all there is to it?
Let’s look for a minute at the college choice (amazing choices which speak to just how hard this young woman worked!) Both institutions will offer amazing educations, are located in the “Bowl of Brains” area, aka Boston, and have huge name recognition. It comes down to ultimately what kind of experience someone is looking for. What kind of environment, what kind of feel both in the here and now as well as the future.
The same goes for us when we choose to work with new clients or what computer software program we wish to use, to name a few examples. What kind of experience are we seeking and how will that impact our work as Thriving Practitioners and Individuals? For some of us working with more challenging clients or with unique conditions is part of what we like about our work while others of us prefer (and do better with) a different overall set of conditions.
Science tells us our general tendency is to remember negative events over positive ones (NYTimes, March 23, 2012, “Praise is Fleeting, but Brickbats We Recall” by Alina Tugend) so it would be a wise use of our resources as Thrivers to stack the odds as well as we can in favor of the positive. How? By doing our best to ensure the experience of an event, situation or client is as positive as it can be. I’d invite you to think about the question, “what kind of experience am I seeking and how will this move my objectives forward?” when making your next Thriving decision.
Got a decision to make or want some help focusing your goals and objectives? That’s what I do! Please give a call or drop me an e-mail if extra assistance is your next Big Step.